Fast, accurate claims handling

Data Collection

Define product specific data collection, directly linked to Insureflow policy data.

Claim Workflow

Intelligent workflows change routes and questions based on answers and other variables.

Tasks & Diary

Automatically or manually assign tasks to your team and see status at a glance.


Maintain detailed claim developments on each claim with notes and document upload capability.


Automatically process claim payment workflow through auditable authorisation processes.

Claim Payments

Automatically manage and control loadings & discounts at section level.


Ability to define how exposures and reserves are tracked.

Change Tracking

Track claims payment and reserves movements and updates through the claim lifecycle.

Document Management

Underwriters are provided with useful, specific, tracked risk information to help decisions.

Claims Workflows

With highly-configurable workflows, Insureflow enables users to spend more time handling claims and less time on administration.

  • FNOL

    Use bespoke online FNOL forms to collect data directly from claimants and third parties.

  • Third parties

    Enable TPA’s to access claim records for external claim handling and review.

  • Authorisation referrals

    Make immediate automatic or manual authorisation referrals based on claims data and payment processes.

  • Questions

    Automatically ask relevant questions based on the policy information with defined claims question sets per product.